Terms & Conditions

Welcome to Dutchfellas. These Terms & Conditions apply to all purchases, use of our website, and interactions with our services. By accessing or using dutchfellas.com, you agree to these Terms.

If you have questions, contact us at info@dutchfellas.com.

1. Company Information

Dutchfellas is operated from the Netherlands.

Email: info@dutchfellas.com
(We do not currently operate a public-facing physical address.)

2. Use of Our Website

By using this website, you agree that:

  • You are at least 18 years old, or using the site with parental consent.

  • You will not use our products for unlawful or unauthorized purposes.

  • You will not attempt to disrupt, hack, or damage the site.

We reserve the right to refuse service to anyone for any reason at any time.

3. Products & Pricing

We strive to display accurate product information, but:

  • Colours may vary due to monitor settings.

  • Sizes may differ slightly from charts due to manufacturing tolerances.

  • Prices may change without notice.

  • All prices are shown in USD by default, with local currency conversion available in select regions.

We reserve the right to correct typographical errors or inaccuracies at any time.

4. Order Acceptance

After placing an order, you will receive an email confirmation. This does not guarantee acceptance of your order. We may cancel or refuse orders due to:

  • Product availability

  • Incorrect pricing or product information

  • Suspected fraud

  • Incomplete or inaccurate information

If your order is cancelled after payment, you will receive a full refund.

5. Shipping & Delivery

Information about shipping times and methods is available on our Shipping Policy page.

Key notes:

  • Processing time: 1–3 business days

  • Delivery time depends on product and warehouse location

  • Some items may ship separately for faster delivery

  • Customers are responsible for providing correct shipping details

We are not responsible for delays caused by customs, postal services, or incomplete addresses.

6. Returns & Refunds

Our Refund Policy governs returns, exchanges, and refunds.

General rules:

  • You have 30 days from the date of delivery to request a return

  • Items must be unused, in original condition and packaging

  • Return shipping costs may apply unless the item arrived damaged or faulty

  • Refunds are issued to the original payment method within 3–5 business days after approval

For return assistance, email info@dutchfellas.com.

7. Accuracy of Billing & Account Information

You agree to provide accurate:

  • Billing information

  • Shipping details

  • Email address

  • Payment data

We are not responsible for lost packages due to incorrect customer information.

8. Third-Party Services

Dutchfellas may use third-party services for:

  • Payment processing

  • Shipping and logistics

  • Tracking and notifications

  • Fraud prevention

These third parties have their own privacy and security policies. We are not responsible for their actions but take care to only work with reputable providers.

9. Intellectual Property

All content on dutchfellas.com, including images, logos, graphics, and text, is the property of Dutchfellas or its licensors. Unauthorized use, reproduction, or distribution is not permitted.

10. Prohibited Uses

You are prohibited from using the site or its content for:

  • Fraudulent activities

  • Harassment, hate, or harmful behaviour

  • Uploading malware or malicious code

  • Violating Dutch or EU law

  • Misrepresenting our brand or products

Violation may result in account termination and legal action.

11. Limitation of Liability

To the fullest extent permitted by Dutch and EU law:

  • Dutchfellas is not liable for indirect, incidental, or consequential damages.

  • Our total liability is limited to the amount paid for your purchase.

  • We are not responsible for delays or issues caused by shipping carriers or customs.

Nothing in these Terms excludes consumer rights guaranteed under EU law.

12. Governing Law

These Terms are governed by the laws of the Netherlands.
Any disputes shall be handled by the competent courts of the Netherlands.

13. Changes to Terms

We may update these Terms from time to time. Updates will be posted on this page and the date at the top will reflect the latest revision.