FREQUENTLY ASKED QUESTIONS

Dutchfellas offers original digital files for makers as well as finished and manufactured products. Each product page clearly states whether you are purchasing a digital download or a physical item.

Look for the product type and delivery information on the product page. Digital listings state that no physical item will be shipped. Physical products include shipping and production information.

Enter the requested name, text or other details on the product page before adding the item to your cart. Please check spelling carefully: personalized products are created using the information you submit.

Contact us as soon as possible. We may be able to change or cancel a physical order if production has not started. Digital downloads and personalized items may not be eligible for cancellation once processing or delivery has begun.

After payment is confirmed, your files are delivered electronically through the download method shown during checkout or in your order confirmation. Nothing will be shipped for a digital-only purchase.

First confirm that the download has completed and that your device supports the included file format. If the issue continues, contact us with your order number and the product name so we can help.

Requirements depend on the product. STL and 3MF files require compatible slicing software and a 3D printer. SVG and laser files require compatible design or machine software. Check the individual product description before purchasing.

Unless a product states otherwise, Dutchfellas STL products include permission to sell finished physical prints you produce. The original or modified digital files may not be shared, resold, redistributed or included in another digital bundle.

Processing times vary by product and are shown on the product page. Made-to-order and personalized products may require additional production time before dispatch.

When tracking is available, it will be sent to the email address used for your order after the parcel has been dispatched.

Available destinations and shipping costs are calculated at checkout. Buyers are responsible for any local import taxes, customs charges or handling fees that may apply.

Please contact us promptly with your order number and clear photos of the item and packaging. We will review the issue and help arrange an appropriate solution.

Return eligibility depends on the type of product. Digital downloads and personalized or made-to-order items are generally not returnable unless faulty. For full details, see our refund policy or contact us before returning a physical item.

Use the contact page and include your order number when asking about an existing purchase. We aim to respond as soon as possible.